FAQ
Answers about choosing, installing and ordering leak sensors, shut-off valves and smoke & CO alarms.
Which leak sensor should I choose — Zigbee, Z-Wave or Wi-Fi?
If you already have a smart-home hub (Home Assistant, SmartThings, Hubitat and similar), choose a sensor that speaks the same protocol as your hub: Zigbee or Z-Wave. If you have no hub, choose a Wi-Fi sensor — it connects straight to your router and phone app. Every product page states the protocol.
Where should I put water leak sensors?
On the floor at the most common leak spots: under the kitchen sink, behind the dishwasher and refrigerator, behind the washing machine, next to or in the drain pan of the water heater, near toilets and in the lowest point of a basement.
Will an automatic shut-off valve fit my pipe?
Most valve actuators we sell mount on an existing quarter-turn ball valve. Check the valve size and pipe diameter listed on the product page and compare it with your main shut-off valve. If unsure, send us a photo of your valve and we will check it for you.
Do I need a plumber to install a shut-off valve?
Actuators that clamp onto an existing ball valve can usually be installed without cutting pipe. Products that replace a valve inline require plumbing work; follow the manufacturer instructions and local codes, or use a licensed plumber.
Where should smoke and carbon monoxide alarms go?
Fire safety organizations recommend smoke alarms inside every bedroom, outside each sleeping area and on every level of the home, and CO alarms outside sleeping areas and on every level. Follow the placement instructions in the alarm manual and your local requirements.
Which countries do you ship to?
We currently ship only within the United States. Orders are handled in 1–2 business days and delivered in 3–7 business days with standard shipping.
How much is shipping?
Standard shipping is $6.95 and free on orders over $120. Express shipping is $19.95.
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery for a refund. Return shipping is paid by the customer unless the item arrived damaged, defective or not as ordered.
How do I pay?
When you place an order we e-mail you within 24 hours to confirm it and send a payment link. Your order is shipped after payment is received. If a direct online payment option is enabled at checkout, you will be redirected to our payment provider to pay.
How can I contact you?
E-mail [email protected] or use the contact form. Monday–Friday, 9:00 a.m.–5:00 p.m. Arizona Time (MST, UTC−7).